Human Relations in Organizations: Applications and Skill Building (Paperback, 9th)

PART ONE: INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU

Chapter 1: Understanding Behavior, Human Relations, and Performance
Chapter 2: Personality, Stress, Learning, and Perception
Chapter 3: Attitudes, Self-Concept, Values, and Ethics
Chapter 4: Time and Career Management


PART TWO: INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS
Chapter 5: Communication, Emotions, and Criticism
Chapter 6: Dealing with ConflictPART THREE: LEADING SKILLS: INFLUENCING OTHERS
Chapter 7: Leading and Trust
Chapter 8: Motivating Performance
Chapter 9: Ethical Power and Politics
Chapter 10: Networking and Negotiating

PART FOUR: LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE
Chapter 11: Team Dynamics, Creativity, Problem Solving, and Decision Making
Chapter 12: Organizational Change and Culture
Chapter 13: Valuing Diversity Globally

Appendix A: Applying Human Relations Skills