Business Correspondence (Paperback, 2)

A Letter to You iv
Test Yourself v
To the Teacher vi
Writing a Cover Letter 1(8)
Replying to a Job Applicant 9(10)
Requesting a Service 19(8)
Confirming a Service 27(8)
Ordering Supplies 35(8)
Confirming an Order 43(8)
Requesting Information 51(8)
Providing Information 59(8)
Writing Claim Letters 67(8)
Writing Adjustment Letters 75(8)
Writing Reminder Letters and Collection Letters 83(8)
Replying to Reminder Letters and Collection Letters 91(8)
Writing Employee Relation Letters 99(10)
Writing Customer Relations Letters 109(12)
Writing Personal Business Letters 121(10)
Reference 131(8)
Glossary 139(5)
Answer Key 144