Information Technology Management (8th, Paperback)

Part I Understanding Information Systems that SupportOrganizational Performance

1 Information Systems in the 2010s 1

2 IT Infrastructure and Support Systems 30

Part II Data and Network Infrastructure

3 Data, Text, and Document Management 56

4 Network Management and Mobility 91

5 IT Security, Crime, Compliance, and Continuity 120

Part III Web, Wireless, and Social Media Strategies

6 E-Business and E-Commerce 156

7 Mobile Computing and Commerce 189

8 Web 2.0 and Social Media 218

Part IV Operational and Enterprise Systemsand Processes

6 E-Business and E-Commerce 156

7 Mobile Computing and Commerce 189

8 Web 2.0 and Social Media 218

9 Operational Planning and Control Systems 255

10 Enterprise Information Systems 283

11 Business Intelligence and Decision Support 321

Part V Managing IT, Business Processes, and Social/EcologyResponsibility

12 IT Strategic Planning 358

13 Business Process Management and Systems Development389

14 Global Ecology, Ethics, and Social Responsibility416

Glossary G-1

Technology Guides Online atwww.wiley.com/go/global/turban

Cases Online at www.wiley.com/go/global/turban