Understanding and Managing Public Organizations (Paperback, 5, Revised)

Figures, Tables, and Exhibits ix

Preface xi

The Author xix

PART ONE THE DYNAMIC CONTEXT OF PUBLIC ORGANIZATIONS 1

1 The Challenge of Effective Public Organization and Management 3

2 Understanding the Study of Organizations: A Historical Review 16

3 What Makes Public Organizations Distinctive 53

4 Analyzing the Environment of Public Organizations 86

5 The Impact of Political Power and Public Policy 109

PART TWO KEY DIM ENSIONS OF ORGANIZING AND MANAGING 145

6 Organizational Goals and Effectiveness 147

7 Formulating and Achieving Purpose: Power, Decision Making, and Strategy 173

8 Organizational Structure, Design, Technology, Information Technology, and Social Media 208

9 Understanding People in Public Organizations: Motivation and Motivation Theory 257

10 Understanding People in Public Organizations: Values, Incentives, and Work-Related Attitudes 297

11 Leadership, Managerial Roles, and Organizational Culture 335

12 Teamwork: Understanding Communication and Conflict in Groups 382

PART THREE STRATEGIES FOR MANAGING AND IMPROVING PUBLIC ORGANIZATIONS 407

13 Managing Organizational Change and Development 409

14 Advancing Effective Management in the Public Sector 449

References 487

Additional Reference Materials 533

Name Index 539

Subject Index 555