Peter Drucker's Five Most Important Questions: Enduring Wisdom for Today's Leaders (Hardcover)

Foreword Frances Hesselbein vii

Introduction Joan Snyder Kuhl xiii

About Peter F. Drucker xix

WHY SELF-ASSESSMENT? 1
Peter F. Drucker

QUESTION 1 WHAT IS OUR MISSION? 7
Peter F. Drucker with Jim Collins, Kelly Goldsmith, Marshall Goldsmith, and Michael Radparvar

QUESTION 2 WHO IS OUR CUSTOMER? 19
Peter F. Drucker with Philip Kotler, Raghu Krishnamoorthy, and Luke Owings

QUESTION 3 WHAT DOES THE CUSTOMER VALUE? 35
Peter F. Drucker with Jim Kouzes, Kass Lazerow, Mike Lazerow, and Nadira Hira

QUESTION 4 WHAT ARE OUR RESULTS? 47
Peter F. Drucker with Judith Rodin, Bernard Banks, and Adam Braun

QUESTION 5 WHAT IS OUR PLAN? 61
Peter F. Drucker with V. Kasturi Rangan, Juana Bordas, and Caroline Ghosn

TRANSFORMATIONAL LEADERSHIP 81
Frances Hesselbein with Lauren Maillian Bias

THE SELF-ASSESSMENT PROCESS 89
Peter F. Drucker

SUGGESTED QUESTIONS TO EXPLORE 91

Notes 101

Definition of Terms 105

Additional Resources 107

About the Contributors 109

About the Frances Hesselbein Leadership Institute 117

Acknowledgments 120