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· 분류 : 외국도서 > 기술공학 > 기술공학 > 식품공학
· ISBN : 9781119148463
· 쪽수 : 400쪽
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Preface
Chapter 1: The Supervisor as Manager
The Supervisor's Role
Obligations and Responsibilities of a Supervisor
Functions of Management
Theories of People Management
Managerial Skills
Tips for New Supervisors
Chapter 2: The Supervisor as Leader
Characteristics of Leaders
The Nature of Leadership
Choosing a Leadership Style
Developing Your Own Style
Ethics
The Supervisor as Mentor
Chapter 3: Planning, Organizing, and Goal Setting
The Nature of Planning
Types of Plans and Planning
Planning for Change
Planning Your Own Time
Organizing for Success
Chapter 4: Communicating Effectively
The Importance of Good Communication
Why Communication is So Important
Obstacles to Good Communication
Listening
Directing People at Work
Business Writing
Meetings
Chapter 5: Equal Opportunity Laws and Diversity
Equal Opportunity in the Workplace
Equal Employment Opportunity Laws
EEO Laws and the Hiring Process
Equal Opportunity in the Workplace: What Leaders Need to Know
Why Does Cultural Diversity Matter?
How to Increase Personal Awareness
How to Recognize and Practice Cross-Cultural Interaction
Establishing a Diversity and Inclusion Program
Managing Diversity Issues Positively
Chapter 6: Recruitment, Selection, and Orientation
The Labor Market
Determining Labor Needs
Recruiting
Selecting the Right Person
Negligent Hiring
Orientation
Chapter 7: Performance Effectiveness
Performance Improvement
Performance Standards
What a Good Performance Standard System Can Do
Setting Up a Performance Standard System
Implementing a Performance Standard System
Essentials of Performance Evaluation
Making the Evaluation
The Appraisal Interview
Follow-Up
Legal Aspects of Performance Evaluation
Chapter 8: Motivation
Employee Expectations and Needs
Motivation
Theories of Motivation
Applying Theory to Reality: Limiting Factors
Building a Positive Work Climate
Focus: The Individual
Motivational Methods
Focus: The Job--Providing an Attractive Job Environment
Focus: The Leader
Chapter 9: Supervising Teams, Teambuilding, and Coaching
What is a Team?
Working Together
Building Teams
Installing Total Quality Management
Empowering Employees
Overcoming Team Challenges
Coaching
Chapter 10: Employee Training and Development
Importance of Training
Who Will Do the Training?
How Employees Learn Best
Developing a Job-Training Program
Retraining
Overcoming Obstacles to Learning
Turnover and Retention
Chapter 11: Conflict Management, Resolution, and Prevention
What is Conflict?
Conflict Management
Conflict Resolution
Workplace Violence
Conflict Prevention
Chapter 12: Discipline
Essentials of Discipline
Approaches to Discipline
Administering Discipline
Termination
Employee Assistance Programs
Employee Safety
Harassment
The Supervisor's Key Role
Chapter 13: Decision Making and Control
Decision Making
How to Make Good Decisions
Problem Solving
Building Decision-Making Skills
Controlling
Chapter 14: Delegating
What Delegation Means
Essentials of Delegation
Benefits of Delegation
Why People Resist Delegation
How to Delegate Successfully
Glossary
Index
