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· 제목 : The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results (Hardcover) 
· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9781119294184
· 쪽수 : 240쪽
· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9781119294184
· 쪽수 : 240쪽
목차
Dedication and Acknowledgements vii
Foreword ix
Introduction xi
PART I Great Expectations
1 You’re Digging in the Wrong Place 3
2 The Expectation Gap 21
3 Ask Your Doctor about Expectation Alignment Dysfunction 43
4 An Intentional Framework 67
PART II Three Contracts
5 The Brand Contract 91
6 The Transactional Contract 111
7 The Psychological Contract 131
PART III Trust
8 Moments of Truth 153
9 Engagement MAGIC® 175
10 Building the EXtraordinary 191
Appendix Comparing the Three Contracts: Brand, Transactional, and Psychological 199
Notes 201
Index 209
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