Lean Six SIGMA for Leaders: A Practical Guide for Leaders to Transform the Way They Run Their Organization (Hardcover)

Foreword ix

Preface xi

Acknowledgements xv

Part I Using Lean Six Sigma to Solve Business Problems 1

Chapter 1 Introduction 3

Chapter 2 Business Problem Solving 13

Chapter 3 Measure for Leaders 33

Chapter 4 Analyse for Leaders 47

Chapter 5 Improve for Leaders 63

Chapter 6 Control for Leaders 75

Part II Using Lean Six Sigma Principles 85

Chapter 7 Leading a Process Based Organisation 87

Chapter 8 Delivering Everyday Operational Excellence 103

Chapter 9 Winning Hearts and Minds 117

Chapter 10 Integrating with Agile 125

Chapter 11 Turning Strategy into Action 137

Chapter 12 Creating a System for Innovation and Design 149

Chapter 13 Lean Six Sigma and Agile Digital Transformation 155

Part III Involving Everyone in Lean Six Sigma 163

Chapter 14 Learning and Development – The HR Perspective 165

Chapter 15 The Employee’s Perspective 175

Chapter 16 The Manager’s Perspective 189

Chapter 17 The Practitioner’s Perspective 197

Part IV Stories and Case Studies from Leaders 215

Kevin Barrett, SVP, European Manufacturing, CooperVision 218

Leading Change at Ricoh UK Limited – Mike Baddeley 229

Personal Leadership Perspective – Derek Kennedy, Forensic Science, Northern Ireland 234

Personal Leadership Perspective Mini Case Study – Sky UK and Aegon 242

Personal Leadership Perspective Mini Case Study – Barclays 251

Personal Leadership Perspective Mini Case Study – The UK Government, Central Government Department 255

Personal Leadership Perspective Mini Case Study – UK Government, Homes and Communities Agency 258

Personal Leadership Perspective Mini Case Study – Exclusive 5 Star Hotel Group 266

Personal Leadership Perspective Mini Case Study: Vanderlande 270

Final Thoughts and aWarning! 277

Starting the Lean Six Sigma Engine 280

Index 283