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· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9781138039179
· 쪽수 : 878쪽
목차
Scope, Normative References. Terms and Definitions. Context of the Organization. Understanding the Organization and its Context. Understanding the Needs and Explanations of Interested Parties. Determining the Scope for the Quality Management System. Quality Management System and its Processing. Leadership. General Customer Focus. Policy. Establishing the Quality Policy. Communicating the Quality Policy. Organizational Roles, Responsibilities and Authorities. Planning. Actions to Address Risks and Opportunities. Qualty Objectives and Planning to Achieve Them. Planning of Changes. Support. Resources. General. People. Infrastructure. Environment for the Operation of Processes. Monitoring and Measuring Resources. Organizational Knowledge. Competence. Awareness. Communication. Documented information. General. Creating and Updating. Control of Documented Information. Operation. Operational Planning and Control. Requirements for Products and Services. Customer Communication. Determining the Requirements for Products and Services. Review of Their Requirements for Products and Services.Changes to Requirements for Products and Services. General. Design and Development Planning. Design and Development Inputs. Design and Development Controls. Design and Development Outputs. Design and Development Changes.