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· 분류 : 외국도서 > 언어학 > 커뮤니케이션 연구
· ISBN : 9781138219137
· 쪽수 : 640쪽
목차
Editorial Introduction
Part 1 Communication skill in theory and practice
1. Skill in Theory: Communication as Skilled Performance
Owen Hargie
2. Skill in Practice: An Operational Model of Communicative Performance
Owen Hargie
Part II Core communication skills
3. Nonverbal Behaviour as Communication: Approaches, Issues, and Research
Randall A. Gordon and Daniel Druckman
4. Questioning
Karyn Stapleton
5. Reinforcement
Len Cairns
6. On Explaining
George Brown and Sarah Edmunds
7. Self-Disclosure: Strategic Revelation of Information in Personal and Professional Relationships
Charles Tardy and Joy Smithson
8. Listening
Graham D. Bodie
9. Humour and Laughter
May McCreaddie and Jon Harrison
10. Persuasion
Daniel J. O’Keefe
Part III Applying skills in specific contexts
11. Asserting and Confronting
Richard F. Rakos
12. Interacting in Task Groups
Arjaan Wit
13. Negotiating
Colleen E. Mills
14. Mentoring and Coaching
Bob Garvey
15. Relational Communication
Steve Duck and Pam L. Secklin
Part IV Applying skills in specialised interviewing contexts
16. The Employment Interview
Rob Millar and Anne Tracey
17. The Cognitive Interview
Amina Memon and Julie Gawrylowicz
18. The Developmental Counselling and Therapy Interview
Sandra A. Rigazio-DiGilio and Allen E. Ivey
19. Cognitive Behavioural Communication Skills
Frank Wills
20. The Appraisal Interview Reappraised
Dennis Tourish
Part V The training context
21. Training in Communication Skills: Research, Theory and Practice
Owen Hargie
