Hotel and Casino 기본회화

Chapter 1 Hospitality Industries
Lesson 1 Travel agency situation 8
Lesson 2 Group reservation 10
Lesson 3 Group tour check-in situation 12
Lesson 4 Airplane check-in from e-ticket 14
Lesson 5 Boarding 16
Lesson 6 To get on the airplane 18
Lesson 7 Duty free shop situation 20
Lesson 8 Fitness center situation (Swimming pool) 22
Lesson 9 Immigration 24

Chapter 2 Hotel Situation (Front Office Department)
Lesson 1 Check-in situation 28
Lesson 2 Checking in a guest with reservation 30
Lesson 3 Checking-in with the guest without reservation 32
Lesson 4 Checking-in for a group of guests 34
Lesson 5 Check-out situation 36
Lesson 6 Checking-out with the guest 38
Lesson 7 Asking to have bill ready upon check-out 40
Lesson 8 Asking to correct the miscalculated bill upon check out 42
Lesson 9 Asking for method of payment upon check out 44
Lesson 10 Paying additional rate 46
Lesson 11 To use internet 48
Lesson 12 Hotel’s shuttle bus 50
Lesson 13 Asking to deposit valuables 52
Lesson 14 Shopping recommendations from Concierge Desk 54
Lesson 15 Making dinner reservation from Concierge Desk Clerk 56
Lesson 16 Dealing with complaints about room cleaning 58

Chapter 3 Hotel Situation (Food and Beverage Department Situation)
Lesson 1 Pizza restaurant 62
Lesson 2 Korean restaurant－1 64
Lesson 3 Korean restaurant－2 66
Lesson 4 Food and beverage situation (○○○ Caf?) 68
Lesson 5 Food and beverage situation
(○○○ restaurant for ski or snowboard customer) 70
Lesson 6 Taking an order for breakfast 72
Lesson 7 Taking beverage order 74
Lesson 8 Taking an order for lunch 76
Lesson 9 Taking an order for dinner 78
Lesson 10 Making reservation for dinner 80
Lesson 11 Making reservation for party 82
Lesson 12 Asking to cancel the reserved table 84
Lesson 13 Dealing with a guest visiting the restaurant
without a reservation 86
Lesson 14 Dealing with a guest with no table is available
for reservation 88
Lesson 15 Recommending Korean dishes to the guest 90
Lesson 16 Taking an order for Korean Table 92
Lesson 17 Taking alcohol drinks order－1 94
Lesson 18 Taking alcohol drinks order－2 96
Lesson 19 Paying with cash with cashier 98
Lesson 20 Asking to add the breakfast bill to the room account 100
Lesson 21 Dealing with a miscalculated bill 102
Lesson 22 Taking room service order for breakfast 104
Lesson 23 Taking room service order to guest’s room 106
Lesson 24 Reserving a Banquet room 108
Lesson 25 Dealing with complaint guest about the food 110

Chapter 4 Hotel Situation (Reservation Department)
Lesson 1 Reservation department 114
Lesson 2 Cancelling reservation 116
Lesson 3 Reservations are fully booked 118
Lesson 4 Asking the room rate 120
Lesson 5 Procedure for paying the rate 122
Lesson 6 Confirming the reservation 124
Lesson 7 Remaking Reservation due to a mistake 126
Lesson 8 Asking to mail a letter 128
Lesson 9 Asking to make photocopies 130

Chapter 5 Hotel Situation (Casino department)
Lesson 1 Before entering a Casino 134
Lesson 2 In the Check room 136
Lesson 3 Others in the Casino 138
Lesson 4 Beverage service in casino 140
Lesson 5 Getting order from guest / after finishing meal 142
Lesson 6 To serve the casino min bar (self bar) 144
Lesson 7 Direction 146
Lesson 8 Selling a cigarette 148
Lesson 9 Telephone feature and instruction 150
Lesson 10 To order food and alcohol beverage 152
Lesson 11 Other casino beverage information 154
Lesson 12 To play casino game (at the game table) 156
Lesson 13 Blackjack game rule 158
Lesson 14 Steam of blackjack game 162
Lesson 15 Rules for Roulette 166
Lesson 16 Stream of roulette game (before starting game) 170
Lesson 17 Stream of roulette game (To start roulette game) 172
Lesson 18 Other roulette English 174
Lesson 19 Rules of baccarat game 178
Lesson 20 To play Baccarat 180
Lesson 21 Other baccarat practical English 182
Lesson 22 Slot machine 184
Lesson 23 Exchange booth 186
주요 단어 190