최신항공업무의 이해

제1편 항공운송교통의 기본

제1장 항공운송사업의 이해 / 13

제1절 항공운송사업의 개요 ·································································································· 13
1. 항공운송사업의 정의와 분류 ················································································· 13
2. 항공운송사업의 특성 ····························································································· 17
3. 항공운송업 상품의 가치와 문제점 ········································································ 19
제2절 항공운송사업 시장의 현황과 전망 ············································································· 22
1. 경쟁 심화와 규제 완화 ························································································· 23
2. 글로벌 제휴의 확산 ······························································································· 24
3. 항공운송의 자유화, 초국적화 및 민영화 ······························································ 25
4. 저가항공사의 시장 참여 ························································································ 28
5. 항공안전?보안 및 환경규제의 강화 ···································································· 29
제3절 세계 및 국내 항공운송 전망 ····················································································· 30
1. 세계 항공운송 전망 ······························································································· 30
2. 국내 항공운송 현황 및 전망 ················································································ 33

제2장 항공교통관리 업무 / 38

제1절 공역 ···························································································································· 38
1. 공역의 개요 ··········································································································· 38
2. 공역의 관리 및 운영 ····························································································· 39
제2절 항공로 ························································································································ 47
1. 항공로의 개요 ······································································································ 47
2. 항공로의 현황 ······································································································ 49
제3절 항공정보업무 ·············································································································· 50
1. 항공정보업무의 개요 ····························································································· 50
2. 항공정보의 수집?생산?배포 ··············································································· 52
제4절 항공교통관제업무 ······································································································· 53
1. 공역관리와 항로관제 업무 ···················································································· 53
2. 접근관제 및 공항관제 업무 ·················································································· 55
3. 항공교통관제기관의 현황 ······················································································ 56


제3장 항공운송 지원시설 / 58

제1절 항행안전시설 ·············································································································· 58
1. 항행안전무선시설 ································································································· 59
2. 항공등화시설 ········································································································· 63
제2절 이착륙지원시설 ··········································································································· 66
1. 활주로의 운영 및 분류 ························································································· 66
2. 국내공항의 활주로 시설현황 ················································································· 69
3. 항공정보통신시설 ··································································································· 69

제4장 항공기와 항공종사자 / 74

제1절 항공기 ························································································································ 74
1. 항공기의 분류 ······································································································· 74
2. 항공기 보유현황 ···································································································· 77
제2절 항공기의 원리와 구조 ································································································ 78
1. 비행의 원리 ··········································································································· 78
2. 항공기 구조에 따른 역할 ······················································································ 80
제3절 현대 민간항공기 ········································································································· 86
1. 보잉과 에어버스 계열 항공기 ··············································································· 86
2. A380과 B787 ········································································································· 91
3. 항공기의 주요 제원 ····························································································· 94
제4절 항공종사자 ················································································································· 95
1. 항공종사자의 자격증 종류 및 업무 ······································································ 95
2. 기타 항공운송사업관련 직업 ················································································· 98

제5장 항공운항 업무 / 102

제1절 항공기 운항과 운항관리 업무 ·················································································· 102
1. 운항절차 및 업무 ································································································ 102
2. 항공기 운항관리 ·································································································· 109
3. 운항관리 시스템업무 ··························································································· 112
제2절 운항지원 지상조업 업무 ·························································································· 114
1. 지상조업 업무의 의미 ························································································· 114
2. 지상조업 업무의 종류 ························································································· 114
제3절 항공운항 기상정보 업무 ·························································································· 120
1. 항공기 운항의 기상요소 ······················································································ 120
2. 항공기 운항과 항공기상관측 ··············································································· 122


제2편 항공관광 서비스 업무

제6장 공항업무의 이해 / 127

제1절 공항의 개요 ·············································································································· 127
1. 공항의 정의 ········································································································· 127
2. 공항의 기능 ········································································································· 129
3. 공항의 구조에 따른 구분 ···················································································· 130
제2절 공항의 시설 ·············································································································· 132
1. 기본 시설 ············································································································ 132
2. 공항터미널 시설 ·································································································· 136
제3절 공항의 Air Side 운영업무 ························································································ 139
1. 항공기 이착륙 지원업무 ······················································································ 139
2. 항공기 이동지역 안전업무 ·················································································· 141
제4절 공항의 Land Side 운영업무 ···················································································· 145
1. 접근 교통과 주차관리 업무 ················································································ 145
2. 여객터미널 기능과 운영업무 ··············································································· 146
3. 화물청사 운영업무 ······························································································· 148

제7장 항공편 예약업무 / 151

제1절 예약업무 ··················································································································· 151
1. 예약의 의의 및 기능 ··························································································· 151
2. 예약의 절차 및 업무내용 ···················································································· 153
3. 예약관리의 목적과 문제점 ·················································································· 156
제2절 컴퓨터 예약시스템(CRS) ·························································································· 160
1. CRS의 기능 및 현황 ··························································································· 160
2. 자동발권?체크인 시스템 ···················································································· 161
제3절 예약업무 용어 ·········································································································· 162
1. PNR의 이해 ········································································································· 162
2. 항공사 약어 및 예약전문용어 ··········································································· 165

제8장 항공권 발권업무 / 169

제1절 항공권 ······················································································································ 169
1. 항공권의 개념과 유형 ························································································· 169
2. 항공권의 구성과 일반사항 ·················································································· 175
3. 항공권의 기재사항 ······························································································· 177

제2절 항공운임 ··················································································································· 183
1. 항공운임의 개념 ·································································································· 183
2. 항공운임의 종류 ·································································································· 184
제3절 항공운임 결정 ·········································································································· 188
1. 산출요소 및 운임계산의 기초 ············································································· 188
2. 항공운임 결정 기준 ····························································································· 191

제9장 여객운송업무 / 193

제1절 여객운송업무의 이해 ································································································ 193
1. 항공사 공항업무의 이해 ······················································································ 193
2. 탑승수속절차 및 업무 ························································································· 197
3. 수하물 ·················································································································· 202
제2절 비정상운항 ················································································································ 210
1. 상황별 조치사항 ·································································································· 210
2. 여객보상규정과 보상서비스 ················································································· 212
제3절 운송제한 승객 ·········································································································· 214
1. 운송제한 사유 및 유형 ······················································································· 214
2. 기타 제한승객 ······································································································ 216

제10장 객실업무 / 218

제1절 객실 서비스와 객실승무원 ······················································································· 218
1. 객실 서비스의 유형과 업무 ················································································ 218
2. 객실승무원의 이해 ······························································································· 220
제2절 객실의 이해 ·············································································································· 223
1. 객실의 구조 ········································································································· 223
2. 기내시설 및 시스템 ····························································································· 226
제3절 객실 서비스의 내용 ································································································· 229
1. 기내 식음료 서비스 ····························································································· 229
2. 기타 서비스 ········································································································· 231
제4절 객실 서비스의 절차 및 업무 ··················································································· 232
1. 비행단계별 업무 ·································································································· 232
2. 비상업무 ·············································································································· 242


제3편 항공운송의 국제환경

제11장 항공안전과 항공보안 업무 / 249

제1절 항공안전 업무 ·········································································································· 249
1. 항공안전의 의미와 특성 ······················································································ 249
2. 항공수송과 항공안전 ··························································································· 250
3. 항공기 사고의 개념 ····························································································· 251
4. 항공기 사고의 원인과 유형 ················································································ 253
5. 항공기 사고조사와 사고수습 ············································································· 258
제2절 항공보안 업무 ·········································································································· 261
1. 항공보안 ·············································································································· 261
2. 항공범죄의 개념과 특성 ······················································································ 263
3. 항공보안 검색 시스템 ························································································· 264
4. 테러 ····················································································································· 267
5. 최근 테러의 특성 및 변화 동향 ········································································· 269
6. 항공보안 국제협약 ······························································································· 270

제12장 국제항공운송협약과 국제항공기구 / 272

제1절 국제항공운송협약 ····································································································· 272
1. 국제항공운송의 규제 ··························································································· 272
2. 항공운송 책임과 국제협약 ·················································································· 274
제2절 국내항공운송의 책임과 운송약관 ············································································· 278
1. 항공운송의 법적 근거와 배상책임 ······································································ 278
2. 국내여객운송약관 ································································································· 280
제3절 국제항공기구 ············································································································ 284
1. ICAO ···················································································································· 284
2. IATA ····················································································································· 288
3. 항공관련 지역 국제기구 ······················································································ 290

부록 / 293
참고문헌 / 323