| PublishDrive

18,600원  | 20250727  | 9798898603823

Smarter Service. Deeper Insights. Exceptional Experiences. Artificial intelligence is revolutionizing how organizations understand, engage, and serve their customers. From intelligent chatbots and recommendation engines to real-time sentiment analysis and predictive personalization, AI in Customer Experience explores the fast-evolving role of AI in shaping modern customer journeys.

 | Routledge

326,250원  | 20250826  | 9781041037378

Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. It presents a nuanced and kaleidoscopic view, which will be at once familiar and illuminating to readers.

 | Routledge

89,970원  | 20250826  | 9781041037330

Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. It presents a nuanced and kaleidoscopic view, which will be at once familiar and illuminating to readers.

 | Routledge

67,470원  | 20250523  | 9781138322981

Containing new thinking on customer experience management, and covering a wide range of customer experience areas, this text will be of interest to students and professionals in the fields of marketing, branding and customer service.

 | Routledge

247,500원  | 20250523  | 9781138322936

Containing new thinking on customer experience management, and covering a wide range of customer experience areas, this text will be of interest to students and professionals in the fields of marketing, branding and customer service.

 | Writing Matters Publishing

37,250원  | 20210325  | 9781912774814

28 international customer experience (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.?Editors: Naeem Arif,?Andrew Priestley.

Arif, Naeem, Golding, Ian, Priestley, Andrew  | Writing Matters Publishing

29,780원  | 20200730  | 9781912774654

24 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.?Editors: Naeem Arif, Ian Golding, Andrew Priestley.

 | Springer Nature B.V.

74,480원  | 20100909  | 9781349320264

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

 | Routledge

49,470원  | 20220404  | 9780367513641

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development. The focus of this research is the creation of a comprehensible practical approach to the development of client experience: the ustomer Experience Model (CXM).

 | Draft2Digital

20,460원  | 20231031  | 9798223280224

Embark on a journey to understand the world of Customer Experience (CX) with this informative introductory guide. Perfect for beginners and those new to the concept, this guide unravels the essence of CX and its significance in today's business landscape including the core components, its importance, real life examples, the 5 stages of the customer journey, key metrics used and strategies to improve customer experience.

 | Our Knowledge Publishing

210,460원  | 20250713  | 9786208872922

The experiential era is marked by consumers' thirst for extraordinary, intense, and memorable consumer experiences. Studies on the world of experiential leisure explain that these are, by definition, activities that are out of the ordinary, that people do not wish to repeat, and for which customers have high and confusing expectations.

 | Johan Botha

24,190원  | 20250810  | 9798231610358

This book is designed for business leaders, customer experience enthusiasts, marketers, and anyone eager to enhance their understanding of customer experience and create exceptional experiences that drive loyalty and growth. This guide will equip you with the insights needed to elevate your organization's customer experience to new heights.

 | Sunwords Limited

27,910원  | 20250513  | 9789914374469

Bring the X factor to customer experienceWhatever you sell, customers are the driving force behind every business success-without happy customers, there's no business. So it's essential that brands have interactions that are memorable for all the right reasons.In The X in CX, "CEO whisperer" Sunny Bindra unpacks how to create positive experiences that last throughout the whole customer journey.

 | LAP Lambert Academic Publishing

117,330원  | 20250109  | 9786208420215

This book provides a comprehensive exploration of customer experience and its critical role in shaping customer satisfaction, retention, and loyalty, with a particular emphasis on the Indian insurance industry. It begins by discussing the paradigm shift in business strategies from focusing solely on brand strength to creating exceptional customer experiences as a sustainable competitive advantage.

 | IGI Global

270,060원  | 20250812  | 9798337332222

Delivering a personalized customer experience is critical for modern marketers, with AI tools pivotal to this transformation. By harnessing AI technologies, businesses gain deeper insights into customer behavior, anticipate needs, and tailor interactions. From chatbots that provide instant support to recommendation engines that drive engagement, AI-powered marketing enables brands to connect with consumers in relevant, timely, and meaningful ways.