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· 제목 : Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Hardcover) (The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness)
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780070267688
· 쪽수 : 274쪽
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780070267688
· 쪽수 : 274쪽
목차
Why Focus on Business Processes? Setting the Stage for Business Process Improvement. Organizing for Process Improvement. Flowcharting: Drawing a Process Picture. Understanding the Process Characteristics. Streamlining the Process. Measurements, Feedback, and Action (Load, Aim, and Fire). Process Qualification. Benchmarking Process. The Beginning. Appendix: Interview Guidelines.
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