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· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9780071315289
· 쪽수 : 512쪽
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PART ONE: INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU
Chapter 1: Understanding Behavior, Human Relations, and Performance
Chapter 2: Personality, Stress, Learning, and Perception
Chapter 3: Attitudes, Self-Concept, Values, and Ethics
Chapter 4: Time and Career Management
PART TWO: INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS
Chapter 5: Communication, Emotions, and Criticism
Chapter 6: Dealing with ConflictPART THREE: LEADING SKILLS: INFLUENCING OTHERS
Chapter 7: Leading and Trust
Chapter 8: Motivating Performance
Chapter 9: Ethical Power and Politics
Chapter 10: Networking and Negotiating
PART FOUR: LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE
Chapter 11: Team Dynamics, Creativity, Problem Solving, and Decision Making
Chapter 12: Organizational Change and Culture
Chapter 13: Valuing Diversity Globally
Appendix A: Applying Human Relations Skills