The Six SIGMA Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance (Hardcover)

Part I: An Executive Overview of Six Sigma.

Chapter 1: A Powerful Strategy for Sustained Success.

Chapter 2: Key Concepts of the Six Sigma System.

Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"?

Chapter 4: Applying Six Sigma to Service and Manufacturing.

Chapter 5: The Six Sigma Roadmap.

Part II: Gearing Up and Adapting Six Sigma to Your Organization.

Chapter 6: Is Six Sigma Right for Us Now?

Chapter 7: How and Where Should We Start Our Efforts?

Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort.

Chapter 9: Preparing Black Belts and Other Key Roles.

Chapter 10: Training the Organization for Six Sigma.

Part III: Implementing Six Sigma: The Roadmap and Tools.

Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1).

Chapter 13: Defining Customer Requirements (Roadmap Step 2).

Chapter 14: Measuring Current Performance (Roadmap Step 3).

Chapter 15: Six Sigma Process Improvement (Roadmap Step 4).

Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A).

Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5).

Chapter 18: Advanced Six Sigma Tools: An Overview.

Conclusion: Twelve Keys to Success.