Telecom Audit (Paperback)

Foreword

Preface

Acknowledgments

List of Telecom Acronyms

Chapter 1: Introduction

Chapter 2: The Black Hats and the White Hats

Chapter 3: Demystifying Your Phone Bill

Chapter 4: Managing Your Local Phone Bill

Chapter 5: Optimizing Local Services

Chapter 6: Long-Distance Auditing

Chapter 7: Toll-Free Services

Chapter 8: Auditing Contracts

Chapter 9: Wireless

Chapter 10: Taxes and Surcharges

Chapter 11: Using Technology to Save Money: Access Technologies

Chapter 12: Using Technology to Save Money: Transport Technologies

Chapter 13: Performing a Cost-Benefit Analysis

Chapter 14: International Considerations

Chapter 15: Conclusion

Appendix A: Common Uniform Service Order Codes

Appendix B: Audit Plan

Appendix C: Worksheet for Rough Comparison of Long-Distance Plans

Appendix D: A Brief View of Current International Telecom Trends

Appendix E: List of Reliable Vendors and Consultants

Appendix F: Managing Your Issues with the LEC

Appendix G: Erlang Table

Appendix H: Glossary

Appendix I: Bibliography

Index