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· 제목 : Design for Six SIGMA for Service (Hardcover) 
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780071445559
· 쪽수 : 452쪽
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780071445559
· 쪽수 : 452쪽
목차
DFSS in a Service Organization
DFSS Roadmap in Service Organizations
Value Analysis and Enhancement
Lean Operation and Process Analysis
Process Design: Deployment and Management
Customer Analysis
Service Quality Measures
Theory of Inventive Problem Solving for Service
Theory of Constraints
Change Management
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
Value Analysis and Enhancement
Lean Operation and Process Analysis
Process Design: Deployment and Management
Customer Analysis
Service Quality Measures
Theory of Inventive Problem Solving for Service
Theory of Constraints
Change Management
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
Process Design: Deployment and Management
Customer Analysis
Service Quality Measures
Theory of Inventive Problem Solving for Service
Theory of Constraints
Change Management
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
Service Quality Measures
Theory of Inventive Problem Solving for Service
Theory of Constraints
Change Management
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
Theory of Constraints
Change Management
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
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