Pharmacy Management (Paperback, 2nd)

I. Why Study Management in Pharmacy School?
1. Pharmaceutical Care as a Management Movement
2. Management Functions
II. Managing Operations
3. Strategic Planning in Pharmacy Operations
4. Business Planning for Pharmacy Programs
5. General Operations Management
6. Managing Technology and Pharmacy Information Systems
7. Ensuring Quality in Pharmacy Questions
III. Managing People
8. Organizational Structure and Behavior
9. Human Resources Management Functions
10. Performance Appraisal Systems
11. Customer Service
12. Contemporary Workplace Issues
13. Time Management/Organizational Skills
14. Leadership in Pharmacy
IV. Managing Money
15. Financial Reports
16. Third-Party Payer Considerations
17. Medicare Part D
18. Budgeting
19. Personal Finance
V. Managing Traditional Goods and Services
20. Marketing Theory
21. Marketing Applications
22. Purchasing and Inventory Management
23. Merchandising
VI. Managing Value-Added Services
24. Appraising the Need for Value-Added Services
25. Implementing Value-Added Pharmacy Services
26. Compensation for Value-Added Pharmacy Services
27. Evaluating the Outcomes of Value-Added Pharmacy Services
VII. Managing Risks in Pharmacy Practice
28. Risk Management in Contemporary Pharmacy Practice
29. Compliance with Regulations and Regulatory Bodies
30. Preventing and Managing Medication Errors: The Pharmacist's Role
VIII: Management Applications in Specific Pharmacy Practice Settings
31. Entrepreneurship
32. Applications in Independent Community Pharmacy
33. Applications in Chain Community Pharmacy
34. Applications in Hospital Pharmacy Practice
Index