The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels (Hardcover, 3rd)

Part I: Six Sigma Implementation & Management; Chapter 1. Building the Responsive Six Sigma Organization; Chapter 2. Recognizing Opportunity; Chapter 3. Data-Driven Management; Chapter 4. Maximizing Resources; Part II: Six Sigma Tools and Techniques; Chapter 5. Project Management Using DMAIC and DMADV; Chapter 6. The Define Phase; Chapter 7. The Measure Phase; Chapter 8. Process Behavior Charts; Chapter 9. Measurement Systems Evaluation; Chapter 10. Analyze Phase; Chapter 11. The Improve/Design Phase; Chapter 12. Control/Verify Phase; Appendices; References; Index