Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revi (Paperback, 2, Completely Revi)

Introduction
Part I: THE BASICS

1: Your Customer is The Most Important Person in the World
2: Customers Need to Feel Valued, Cherished and Taken Care of
3: Customers Want to Be Appreciated and Helped
4: Listen to What Your Customer Really Wants
5: How to Make a Customer Feel Good about Spending Their Money
6: Always Give Fast, Accurate and Polite Service

Part II: WHY THE SEVEN KEYS TO DELIVERING SUPER SERVICE REALLY WORK

7: Key 1 ? The Right Attitude
8: Key 2 ? Understand the Customer’s Needs
9: Key 3 ? Communicate Clearly
10: Key 4 ? Reach Agreement
11: Key 5 ? Check Understanding
12: Key 6 ? Take Action
13: Key 7 ? Build on Satisfaction

Part III: UNLOCK YOUR SUPER SERVICE BRAIN

13: Human versus Animal
14: Creating Good Habits
15: Affirming Your Day
16: Ten Tactics on How to Provide Super Service Even When You Don’t Want to
17: Ten Tactics on How to Provide Super Service Even When They Don’t Deserve it