Itil Foundation All-in-one Exam Guide (Paperback, Study Guide)

Chapter 1: ITIL Fundamentals
Chapter 2: The Service Lifecycle
Chapter 3: Service Strategy
Chapter 4: Service Design
Chapter 5: Service Transition
Chapter 6: Service Operation
Chapter 7: Continual Service Improvement
Chapter 8: ITSM in the Real World Case Studies
Appendix A: Implementation Overview
Appendix B: ITSM Qualifications Structure
Appendix C: Buzz Phrase Generator
Appendix D: About the CD/Download
Quick Review Guide
Glossary