Operations Management: Contemporary Concepts and Cases (Paperback, 5, Revised)

PART ONE
Introduction 1
1 The Operations Function 2
2 Operations and Supply Chain Strategy 20
3 Product Design 40

PART TWO
Process Design 59
4 Process Selection 60
5 Service Process Design 84
6 Process-Flow Analysis 106
7 Lean Thinking and Lean Systems 131

PART THREE
Quality 157
8 Managing Quality 158
9 Quality Control and Improvement 182

PART FOUR
Capacity and Scheduling 213
10 Supply Chain Management 214
11 Forecasting 241
Supplement; Advanced Methods 270
12 Capacity Planning 275
Supplement ; Mathematical Models 309
13 Scheduling Operations 313
14 Project Planning and Scheduling 333

PART FIVE
Inventory 361
15 Independent Demand Inventory 362
Supplement; Advanced Models 392
16 Materials Requirements Planning and ERP 395

PART SIX
Case Studies 423