Listening: Processes, Functions and Competency (Paperback)

PART I. LISTENING AS A COGNITIVE PROCESS
Chapter 1. Introduction and Overview
Chapter 2. Listening: Types and Competency
Chapter 3. Listening and Information Processing
Chapter 4. Individual Differences in the Learning Process
PART II. LISTENING AS A SOCIAL FUNCTION
Chapter 5. Listening in the Conversational Context
Chapter 6. Listening and Relationship Building: The Family Context
Chapter 7. Listening and Relationship Building: Friends and Romance
PART III. LISTENING AS A CRITICAL PROFESSIONAL COMPETENCY
Chapter 8. Listening in Context: Education
Chapter 9. Listening in Context: Organizations
Chapter 10. Listening and Health: Psychological and Physical Realities
Chapter 11. Listening in Legal Contexts
PART IV. LISTENING: NEW FRONTIERS
Chapter 12. Transforming Listening: Future Directions