Strategic Communication in Business and the Professions (Paperback, International Edition, 7th)

PART ONE: An Introduction to Communication in Organizations
1. Communication in Organizations
2. The Model of Strategic Communication
3. Diversity in Business and the Professions
PART TWO: Basic Communication Skills
4. Listening Skills
5. Verbal and Nonverbal Skills
6. Leadership and Management Skills
PART THREE: Interpersonal Communication Strategies
7. Work Relationships
8. Interviewing Skills
PART FOUR: Group Communication Strategies
9. Fundamentals of Group Communication
10. Meetings: Forums for Problem Solving 305
11. Negotiation and Conflict Management
12. Developing and Delivering Effective Presentations ....