Rethinking Public Service Delivery : Managing with External Providers (Paperback)

Introduction.- Mapping The Changing Shape of Public Service Delivery.- Benefits and Costs: What Government Organizations Seek From External Providers.- Motivations and Mechanisms: What External Providers Seek From Government Organizations.- Outsourcing and Contracting to Other Organizations.- Partnering and Collaboration with other organizations.- Calling on Volunteers.- Regulatees as Contributors to Social Outcomes.- Clients as Co-producers.- Managing in Multi-Party Networks of Providers.- A Contingency Framework for Decisions about Externalization.- Organizational Capabilities for Managing External Provision.- Conclusion.