Beyond Organizational Change : Structure, Discourse and Power in UK Financial Services (Hardcover)

PART ONE: INTRODUCTION The Social Approach to Organizational Change PART TWO: THE ORGANIZATIONAL FIELD OF UK FINANCIAL SERVICES Money, Financial Institutions and the Social Order National and International Money: Restructuring British Financial Institutions PART THREE: CHANGING DISCOURSES: PROCESS AND OUTCOMES Introducing Strategic Discourse Strategy Discourse and Financial Services: Enter the Management Consultants and IT Marketing Discourse: its Emergence and Contradictions Changing Work Experiences and Practices: from Black Coats to Service Smiles PART FOUR: THE EMERGING ORGANIZATIONAL FIELD Transformation and Change in Financial Services Conclusion References Index