The Field Guide to Rapid Process Improvement Workshops in Healthcare : Applying Lean to Improve Quality and Patient Experience (Hardcover)

Chapter 1: Structure of the Book Chapter 2: Lean in Health and Social Care Services Chapter 3: Beginning an RPIW Chapter 4: Preparatory Work Chapter 5: Process Mapping with a Team Chapter 6: Planning Meetings Chapter 7: RPIW, Day Minus One Chapter 8: Day One Chapter 9: Day Two Chapter 10: Days Three and Four Chapter 11: Day Five Chapter 12: After the RPIW Chapter 13: Organisational Context Chapter 14: Conclusions