Sport Operations Management and Development : An Applied Approach (Paperback)

1????????? What is Sport Service Operations Management and Development? ??????????? 1.1?????? Introduction ??????????? 1.2. ???? What is sport management and development? ??????????? 1.3 ????? What is sport operations management? ??????????? 1.4?????? The importance of systems theory and the sport operation system ??????????? 15.?????? Understanding the impact of the external business environment on sport operations ??????????? 1.6?????? What makes sport services different from other services? ??????????? 1.7 ????? Conclusion ? 2????????? Organisational Purpose and Evaluating Service Operations ??????????? 2.1?????? Introduction ??????????? 2.2 ????? The importance of performance evaluation ??????????? 2.3 ????? Overview of the performance evaluation process ??????????? 2.4 ????? Sector rationales and purpose ??????????? 2.5 ????? Writing aims and smart objectives ??????????? 2.6?????? Targets and performance indicators ??????????? 2.7?????? Action plans, implementation and monitoring ??????????? 2.8 ????? Conclusion ? 3????????? Job Tasks, Scheduling and Time Management ??????????? 3.1 ????? Introduction ??????????? 3.2 ????? Too many jobs, too little time to do them?? ??????????? 3.3?????? Where are jobs generated from? ??????????? 3.4?????? Identifying job tasks ??????????? 3.5?????? Analysing and prioritizing work tasks and jobs ??????????? 3.6?????? Planning, control and time management ??????????? 3.7?????? Monitoring, reviewing and adjustment ??????????? 3.8 ????? Conclusion ? 4????????? Creating Sport Programmes to Meet Needs and Wants ??????????? 4.1?????? Introduction ??????????? 4.2 ????? The importance of marketing theory to service design ??????????? 4.3 ????? How to begin to create a new sport programme ??????????? 4.4?????? Conclusion ? 5????????? Customer Care, Quality Systems and Regulatory Compliance ??????????? 5.1?????? Introduction ??????????? 5.2?????? The importance of customer care ??????????? 5.3?????? Is the customer always right? ??????????? 5.4?????? The customer service encounter and journey ??????????? 5.5?????? Embedding safety and legal regulations into operational practices and quality systems ??????????? 5.6?????? Quality systems and customer care? ??????????? 5.7?????? Conclusion ? 6????????? Project Sport and Event Management ??????????? 6.1?????? Introduction ??????????? 6.2?????? The similarities and differences between operations, project and event management ??????????? 6.3?????? The project operations process ??????????? 6.4?????? Conclusion ? ? 7????????? Stakeholders, Partnerships and Volunteers ??????????? 7.1?????? Introduction ??????????? 7.2?????? The importance of the third sector and growth of the social entrepreneur ??????????? 7.3?????? Stakeholder, networking and partnership theories ??????????? 7.4?????? Recruiting and motivating volunteers ??????????? 7.5?????? Conclusion ? 8????????? Fundraising, Sponsorship and Digital Target Marketing ??????????? 8.1?????? Introduction ??????????? 8.2?????? The Funding Gap ??????????? 8.3?????? Overview of Funding Techniques and the Art of Persuasion ??????????? 8.4?????? Conclusion ? 9????????? Crisis Management, Risk and Dynamic Risk Assessments ??????????? 9.1?????? Introduction ??????????? 9.2?????? Defining risk, crisis and dynamic risk assessments ??????????? 9.3?????? Overview of the risk and crisis management process ??????????? 9.4?????? Developing crisis management plans ??????????? 9.5?????? Developing a crisis manual or business continuity plans ??????????? 9.6?????? Dealing with the media & the need for integrity ??????????? 9.7?????? Dynamic risk management, assessments and crisis management? ??????????? 9.8?????? Conclusion ? 10??????? Researching and Consulting Communities ??????????? 10.1???? Introduction ??????????? 10.2???? Researching communities and sport outcomes ??????????? 10.3???? Overview of data collection methods ??????????? 10.4???? Conclusion