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· 제목 : Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships (Hardcover)
· 분류 : 외국도서 > 경제경영 > 전략기획
· ISBN : 9780367347987
· 쪽수 : 94쪽
· 출판일 : 2019-11-12
· 분류 : 외국도서 > 경제경영 > 전략기획
· ISBN : 9780367347987
· 쪽수 : 94쪽
· 출판일 : 2019-11-12
목차
1 What is Customer Experience? 2 Why is Customer Experience so Important? 3 One interaction. Multiple Touchpoints. 4 How Can you Create a Stellar Customer Experience 5 Measuring 6 Maintaining Customer Relationships. 7 The Importance of Digital Customer Experience. 8 Why You Should Care about Social Media. 9 A Few Final Thoughts.
