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· 제목 : Crisis Talk : Negotiating with Individuals in Crisis (Paperback)
· 분류 : 외국도서 > 언어학 > 언어학 > 의미론
· ISBN : 9780367375294
· 쪽수 : 218쪽
· 출판일 : 2022-07-13
· 분류 : 외국도서 > 언어학 > 언어학 > 의미론
· ISBN : 9780367375294
· 쪽수 : 218쪽
· 출판일 : 2022-07-13
목차
1. Crisis talk, from practice to training 2. Getting the conversation started 3. How words reduce resistance towards the negotiation 4: Managing emotion 5. Overcoming resistance 6. ‘Coming down’ ? scaffolding a resolution to the crisis 7. Backstage/frontstage and the negotiation team 8. From practice to training
