Untangling with Value Stream Mapping : How to Use VSM to Address Behavioral and Cultural Patterns and Quantify Waste in Multifunctional and Nonrepetit (Paperback)

CHAPTER 1. HOW CAN WE IMPROVE IT, IF WE CAN’T SEE IT? 1.1 What’s a tangled environment? 1.2 Why it’s hard to significantly improve work in a tangled environment? 1.3 Can Value Stream Mapping help? CHAPTER 2. DO WE REALLY KNOW WHAT WE’RE AFTER? 2.1 Anyone caring? 2.2 What’s the context? 2.3 Trouble engaging people? 2.4 What are we trying to fix? 2.5 What’s the big picture? 2.6 What is like, being the product? 2.7 What’s the motivation? CHAPTER 3. WHAT’S IMPORTANT TO SEE AND HOW DO WE CAPTURE IT? 3.1 Everybody on the same page? 3.2 Ready to record? 3.2.1 The mapping pattern 3.2.2 Timestamps and Lead time 3.2.3 Cause & Adverse Effect, Rework 3.3 What does it look like? 3.3.1 Mapping conventions and icons 3.3.2 How it all comes together ? 3.4 Deep dive or fly high? 3.5 Time to practice 3.5.1 Macro level current state map 3.5.2 High level current state map 3.5.3 Detailed level current state map 3.6 Generic considerations CHAPTER 4. NOW THAT WE MADE IT VISIBLE, WHAT DO WE SEE? 4.1 What is Waste and why care about it? 4.2 What reveals Waste? 4.2.1 VSM Icons reveal Waste 4.2.2 Information flow patterns reveal Waste 4.3 Need to dig deeper? 4.4 Time to step back and conclude 4.5 Time to practice CHAPTER 5. NOW THAT WE UNDERSTAND IT, WHAT WOULD WE LIKE IT TO BE? 5.1 Future state criteria 5.1.1 Time to practice 5.2 Technical backbone 5.2.1 Time to practice 5.3 The Waste machine 5.3.1 The push system 5.3.2 Lack of knowledge 5.3.3 Lack of visibility and office politics 5.4 How to deal with the Waste Machine? 5.4.1 The flow system 5.4.2 Visual management 5.4.3 Knowledge management 5.4.4 Product-centric, dedicated multifunction teams 5.4.5 Dealing with behavioral and cultural aspects 5.5 What’s the Future State strategy? 5.6 Mapping the future state 5.6.1 Time to practice 5.6.2 High level future state map 5.6.3 Detailed level future state map CHAPTER 6. IS IT GOOD ENOUGH? WHAT DOES IT TAKES TO MATERIALIZE IT? 6.1 Simulating the future state 6.2 The before and after 6.3 Rating against the future state criteria 6.4 The future state map bursts 6.5 The future state implementation strategy 6.5.1 Time to practice 6.6 The value stream improvement action plan 6.7 Sustaining the gains from the mapping exercise CONCLUSION APPENDIX A Value stream mapping checklists APPENDIX B Value stream mapping icons APPENDIX C Detailed current state VSM for Ted's story APPENDIX D Conclusions current state VSM for Ted's story APPENDIX E Preparation future state VSM for Ted's story APPENDIX F Verification and implementation action plan future state VSM for Ted's story APPENDIX G Characters and stories