Essentials of Communication Skill and Skill Enhancement : A Primer for Students and Professionals (Hardcover)

1. The Communication Skills Paradox 2. Some Names for Things You Already “Know” 3. The Nature of Communication Skill and Communication Competence 4. Assessment of Communication Skills and Related Constructs 5. The Course of Communication-Skill Acquisition 6. Designing Communication-Skill Training Programs 7. Understanding Communication Performance Deficits: The Role of Ability and Motivation 8. A Second Look at Communication Performance Deficits: The Role of Behavioral Production Processes 9. Yet Another Look at Communication Performance Deficits: The Role of Affect and Arousal 10. The "Transfer Problem"(and Why Communication Skills Training May Not "Take") 11. Communication Skills and Human Connection in Evolving Contexts