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· 분류 : 외국도서 > 언어학 > 커뮤니케이션 연구
· ISBN : 9780367556815
· 쪽수 : 170쪽
· 출판일 : 2023-09-25
목차
1 Evidence-based crisis communication: how research helps us to understand what works
Research methods: creating evidence
Evidence-based approach to crisis communication
Summary
References
2 The basics of crisis management
Risk management
Crisis management
The regenerative model
Summary
References
3 Understanding the value of and limitations to crisis communication
Crisis communication
Crisis interventions
Summary
References
4 Mapping extreme crises as part of crisis preparation
Crisis types: the starting point for preparation
Crisis preparation: basics and consideration of extreme crises
Summary
References
5 Understanding extreme crises: management misconduct and scansis
Moral outrage: basics and connection to crises
Management misconduct
Scansis
Race and crisis
Why worry about extreme crises
Summary
References
6 Considering boundary conditions and rethinking crisis communication outcomes
Boundary conditions
Danger: flawed conclusions about crisis interventions in extreme crises
Rethinking crisis outcomes
Summary
References
7 Articulating guidance for extreme crises
Extreme crises: the role of moral outrage
Optimal crisis interventions following extreme crises
Guidance for crisis practitioners
Future direction for crisis communication research
Summary
References
8 VW emissions scandal
Background on Volkswagen (VW)
Description of the emissions scandal
Overview of the crisis intervention
Summary of stakeholder reactions
Discussion questions
References
9 Purdue Pharma and OxyContin crisis
Background on Purdue Pharma
Description of the OxyContin crisis
Overview of crisis intervention
Summary of stakeholder reactions
Discussion questions
References
10 BP and the Texas City explosion, 2005
Background on BP
Description of the Texas City explosion
Overview of the crisis intervention
Summary of stakeholder reactions
Discussion questions
References
11 Westpac money laundering
Background on Westpac
Description of the Westpac money laundering case
Overview of the crisis intervention
Reactions to the crisis and crisis interventions
Discussion questions
References
12 Wells Fargo and secret accounts
Background on Wells Fargo
Description of secret accounts case
Overview of crisis intervention
Summary of stakeholder reactions
Discussion questions
References
13 EF Hutton and check-kiting
Background on EF Hutton
Description of EF Hutton check-kiting case
Overview of crisis interventions
Summary of stakeholder reactions
Discussion questions
References
14 The Mylan Pharmaceuticals price hike
Background on Mylan Pharmaceuticals
Description of the Mylan price hike case
Overview of crisis intervention
Summary of stakeholder reactions
Discussion questions
References
15 Rio Tinto destroys cultural site
Background on Rio Tinto
Description of the Juukan Gorge case
Overview of crisis interventions
Summary of stakeholder reactions
Discussion questions
References
16 COVID-19 and pandemic communication
What is a pandemic, and how does it affect organizations?
Anxiety as a driver for pandemic communication
Sample COVID-19 messages
Discussion questions
References
17 What we have learned
Models of crisis management
Reflecting on the importance of the crisis intervention
Guidance for extremophile crisis managers
Conclusion
References
Index
