The Transformation of Work in Welfare State Organizations : New Public Management and the Institutional Diffusion of Ideas (Paperback)

List of figures; List of tables; List of contributors; Acknowledgements; Introduction: The Transformation of Work in Welfare State Organisations (Frank Sowa, Ronald Staples & Stefan Zapfel); Chapter 1. Managerial Control of Public Sector IT Professionals via IT Systems (Clive Tresson); Chapter 2. Performance Targets as Negotiation Devices - Accounting Management in French Job Centres (Jean-Marie Pillon); Chapter 3. Labour Market Experts and Their Professional Practices Technologies of Self-Control of Job Placement Professionals (Frank Sowa and Ronald Staples); Chapter 4. Managerial Doctors: Professionalism, Managerialism and Health Reforms in Portugal (Helena Serra); Chapter 5. Accountability requirements for social work professionals: Ensuring the quality of discretionary practice(Jorunn Theresia Jessen); Chapter 6. Critical Perspectives on Accounting, Audit and Accountability in Public Services: A Study of Performance Management in UK Local Museums (Whyeda Gill-McLure); Chapter 7. Doing meaning in work under conditions of new public management? Find-ings from the medical care sector and social work (Friedericke Hardering & Mascha Will-Zocholl); Chapter 8. Marketing without moralising. Service orientation and employer relations in the Swiss disability insurance (Eva Nadai); Chapter 9. Collective mobilization among welfare professionals in Sweden - the politicisation of caring (Anna Ryan Bengtsson); Chapter 10. Street Level Bureaucracy Under Pressure: Job Insecurity, Business Logic and Challenging Users(Micol Bronzini and Diego Coletto); Chapter 11. New Managerialism as an Organizational Form of Neoliberalism (Kathleen Lynch and Bernie Grummell); Chapter 12. Framing Work Injury/Sickness in a Changing Welfare State ? Naming and Blaming (Antoinette Hetzler); Chapter 13. Comply or defy? Managing the inclusion of disabled people in the Netherlands (Lieske van der Torre and Menno Fenger); Index