Total Quality Management in Higher Education : Study of Engineering Institutions (Hardcover)

1.? Introduction 2.?Total Quality Management in Education: Review of Literature 3. Total Quality Management in Engineering Educational Institutions: Conceptual Framework 4. Total Quality Management in Engineering Educational Institutions: Faculty Members, Students, And Alumni (Stakeholders) Perspective 5. Relationship Between Total Quality Management and The Institutional Effectiveness of Engineering Educational Institutions 6. Comparative Study of Stakeholders Perceptions of TQM Across Institutions 7. Summary and Conclusions Appendix 1. Pre-Questionnaire Survey ? Alumni Perceptions on The Overall Functioning and Administration of Engineering Institutions Appendix 2. ?Instrument- Perspective of Faculty Members Appendix 3. Instrument- Perspective of Students Appendix 4. Perspective of Alumni. References ?