Analysing Student Feedback in Higher Education : Using Text-Mining to Interpret the Student Voice (Paperback)

Preface1. Discovering student experience: beyond numbers through wordsElena Zaitseva, Elizabeth Santhanam and Beatrice Tucker Part I. Exploring collective student voice: approaches, tools and institutional insights 2. Automating insights: Analysing the National Student Survey data using NVivoSteve Wright 3. You articulate, we implement ? adding constructive feedback coaching and automated text analysis in the course evaluation loop Yao WU and Graham Dawson 4. Using Structural Topic Modelling to Estimate Gender Bias in Student Evaluations of TeachingMarshall A. Taylor, Ya Su, Kevin Barry and Sarah A. Mustillo Part II. Listening to diversity of student voices 5. Guiding institutional analysis of diversity with coded commentsJason Leman 6. Can you hear me now? Unmuting diverse student voices in Irish higher educationAngela Short 7. One voice? Investigating diversity in written student feedbackNatalie Holland and Elena Zaitseva Part III. Looking across the student journey 8. Can text analytics improve prospective student engagement? Robert Downie and Michel Rivard 9. Mining Employability Narratives ? from Semantic Analysis to Institutional StrategyElena Zaitseva and Chris Finn 10. Accessing the student voice: Australia’s CEQuery projectGeoff Scott Part IV. Informing actionable insights and ethical approaches to decision making 11. From anonymous student feedback to impactful strategies for institutional directionElizabeth Santhanam, Bernardine Lynch, Jeffrey Jones and Justin Davis 12. Supporting practical use and understanding of student evaluations of teaching through text analytics design, policies, and practicesGregory Hum, Brad Wuetherick and Yeona Jang 13. Freeing the free-text comment: exploring ethical text mining in the higher education sectorJill R D MacKay 14. Future directions and challenges in text analyticsBeatrice Tucker, Elizabeth Santhanam and Elena Zaitseva