Crew Resource Management Training : A Competence-based Approach for Airline Pilots (Hardcover)

Introduction 1. Why a ‘Competence-based’ Approach to Crew Resource Management Training? 2. Thinking about Failure 3. A Systems Model of Aviation 4. On Being Human - Frailties, Vulnerabilities and their Effect on Performance 5. Doing Normal Work ? Processes at Level 6. Error as Performance Feedback 7. Acting in the Public Domain - Collaboration to Achieve Operational Goals 8. Communication 9. Organisational Factors - Level 3 10. Facilitating Aviation - Level 4 11. Training for Competence 12. Assessing Competence