Co-Production and Co-Creation : Engaging Citizens in Public Services (Paperback)

Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives1. Introductory chapter 2. Definitions and Conceptual Clarification3. Service Management 4. Public Administration and Governance5. Public Management 6. Sociology and Voluntary Sector Studies Part 2: Influences on the Process of Co-Production and Co-Creation7. The Roles of the Volunteer/Citizen in the Process 8. The Roles of the Professional in the Process9. The Influence of Organisational Context and Leadership 10. The Influence of the Polity 11. The Role of New Technologies Part 3: Co-Production and Co-Creation in Different Domains12. Health care13. Education14. Environment, Energy and Mobility15. Community Development16. Policing and Safety17. Immigration, Refugees and Integration18. Poverty and Inequality19. Concluding Remarks on Co-production and Co-creation in Different SectorsPart 4: The Effects of Co-Production and Co-Creation20. Empowerment 21. Inclusive or exclusive public service delivery22. Trust23. Service quality24. The dark side of co-production and co-creation Part 5: Co-production in the Context of Government25. Concluding chapter: the future of co-production