Analyzing 911 Homicide Calls : Practical Aspects and Applications (Paperback)

DedicationAcknowledgementsAuthors’ NoteForewordPart 1: IntroductionChapter One: The Critical Value of 911 Call AnalysisChapter Two: Case Study: Mr. and Mrs. HuntPart 2: Who Is the Call About?Chapter Three: Does the Caller Demand Help?Chapter Four: Does the Caller Provide an Immediate Assessment of the Victim?Chapter Five: Who is the Caller’s Focus? Chapter Six: Does the Caller Accept the Victim’s Death? Chapter Seven: Does the Caller Provide Aid to the Victim as Directed?Part 3: What is the Call About?Chapter Eight: Is the Information Relevant? Chapter Nine: How Does the Caller Describe the Situation? Chapter Ten: How Does the Caller Prioritize the Information? Chapter Eleven: How Does the Caller Describe the Conditions? Part 4: How is the Call Made?Chapter Twelve: Does the Caller Express Urgency or No Urgency?Chapter Thirteen: Is the Caller Fearful? Chapter Fourteen: Is the Caller in Close Proximity to the Victim? Chapter Fifteen: Does the Caller Begin with Initial Sounds or Initial Delays?Chapter Sixteen: Does the Caller Use Aggressive Demands or Passive Defenses? Chapter Seventeen: Does the Caller Show Cooperation with Dispatcher or Resistance to Dispatcher?Part 5: Independent Guilty IndicatorsChapter Eighteen: Attempts to ConvinceChapter Nineteen: Awkward PhrasesChapter Twenty: Conflicting FactsChapter Twenty-One: "Huh?" FactorChapter Twenty-Two: "I Don’t Know"Chapter Twenty-Three: Isolated "Please"Chapter Twenty-Four: Lack of ContractionsChapter Twenty-Five: No ModulationChapter Twenty-Six: Unexplained KnowledgeChapter Twenty-Seven: Indicators Trending Toward GuiltyPart 6: The Big Picture Chapter Twenty-Eight: Does the Call Match the Scene?Chapter Twenty-Nine: Create a Timeline: Murder Does Not Happen in a VacuumPart 7: 911 Analysis Tips for the Law Enforcement TeamChapter Thirty: 911 Analysis Tips for DispatchersChapter Thirty-One: 911 Analysis Tips for Patrol OfficersChapter Thirty-Two: 911 Analysis Tips for InvestigatorsChapter Thirty-Three: 911 Analysis Tips for ProsecutorsChapter Thirty-Four: Case StudiesEpilogueAppendicesAppendix A: Case Study AnalysesAppendix B: Glossary of TermsIndex