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· 제목 : Designing Service Excellence : People and Technology (Paperback)
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780367783747
· 쪽수 : 194쪽
· 출판일 : 2021-03-31
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780367783747
· 쪽수 : 194쪽
· 출판일 : 2021-03-31
목차
Introduction. People, Service and Ergonomics. The Moment of Truth: Service Systems and Service Delivery. The Ergonomics of Workroom Planning. Working Positions: Design and Layout of Equipment. Ergonomics and the Physical Environment. People and Usability. Service Automation and Usability. Service in Public Management. Service in Transportation. Service in Other Types of Applications. Usability and the Learning Organization. The FutureBibliography. Index.
