Managing Information and Knowledge in the Public Sector (Paperback)

1 Introduction: defining information and knowledge 2 Developing an information policy and strategy: the foundations of information management 3 Information management strategy in action: making a ‘business’ case 4 Knowledge management 5 Managing information, ideas and solutions: a focus on the employee 6 ICTs as tools of IKM 7 Tension and paradox: issues of information security, ownership, access, liability and openness 8 IKM as a tool of social inclusion 9 Vision and revision: the case for IKM in the public sector