Doctor, What's Wrong? : Making the NHS Human Again (Paperback)

Introduction, There's hope, Both sides of the story, Injecting humanity, Communicating care, Too busy to care? Part One The main characters, The way it is, Men at the top, Even men at the top, Red tape and sticking plaster, Better than cure? Common ground, Just nonsense, Buyer beware, Family matters, What goes around, Part Two: a glossary, of sorts, Choice, Clinical trials (see Testing treatments), Communication, Copying letters, Drug trials (see Testing treatments), Error (see Medical error), Evidence-based medicine, Expert patients, Jargon, Language (see Communication; Jargon), Managers, Medical error (also known as Swiss cheese . . . ), MMR (Measles, mumps and rubella vaccine), Money, MRS A (see Superbugs), Obesity, Postcode care, Prevention, Private medicine, Rationing (see Choice; Postcode care), Regulation, Star ratings (see Targets), Superbugs, Targets, Testing treatments, Trusts, Waiting, Working hours, Postscript: a sting in the tale.