Managing Public Services - Implementing Changes : A thoughtful approach to the practice of management (Paperback, 2 ed)

First Thoughts 1. Managing in the Changing Context of Public Services Role 1: Managing Change 2. Managing Resistance to Change in Public Services 3. Managing Strategy and Change in Public Services Role 2: Managing Operations and Activities 4. Managing the Market for Public Services 5. Generating Social Capital and Managing Social Enterprise 6. Managing the Quality of Public Services Role 3: Managing People 7. Managing Groups and Leading Teams in Public Services 8. Managing Leadership and Motivation in Public Services 9. Managing Individuals in Public Services Role 4: Managing Finance and Resources 10. Managing Budgets in Public Services 11. Managing Resources in Public Services 12. Managing Audit, Accountability and Performance in Public Services Role 5: Managing Information 13. Managing Information and Communication in Public Services Role 6: Managing Learning and Personal Development 14. Managing Learning in Public Services 15. Managing Personal Development in Public Services Final Thoughts 16. Management Values - Management as Religion