Managerialism, Public Sector Reform and Industrial Relations : The State at Work (Hardcover)

1. Opening Up the State Part 1: Setting the Scene 2. Management and Trade Unions: A Conceptual Analysis 3. Pathways to Change 4. Addressing Change: Public Service Trade Unions Part 2: The New Public Services 5. Reorganising Public Service Management: Fads and Fashions 6. Work Organisation and Activity in the Public Services 7. Working with Citizens or for Customers?: Public Service Delivery and the ‘Customer Focus’ Part 3: Negotiation, Bargaining and Representation 8. The State and State Industrial Relations 9. Representing the Future of State Workers Part4: 10. Conclusion