Total Quality Management and Operational Excellence : Text with Cases

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· 제목 : Total Quality Management and Operational Excellence : Text with Cases (Paperback, 4 New edition)
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780415635509
· 쪽수 : 500쪽
· 출판일 : 2014-04-01

Part I: The Foundations of TQM 1. Understanding Quality 2. Models and Frameworks for Total Quality Management 3. Leadership and Commitment Part II: Planning 4. Policy, Strategy and Goal Deployment 5. Partnerships and Resources 6. Design for Quality Part III: Performance 7. Performance Measurement Frameworks 8. Self-Assessment, Audit and Reviews 9. Benchmarking Part IV: Processes 10. Process Management 11. Process Redesign/Engineering 12. Quality Management System 13. Continuous Improvement Part V: People 14. Human Resource Management 15. Culture Change Through Teamwork 16. Communications, Innovation and Learning Part VI: Implementation 17. Implementing TQM 18. Case Studies

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John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organizations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality

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Total Quality Management and Operational Excellence : Text with Cases (Paperback, 4 New edition)

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