Performance Measurement and Leisure Management (Paperback)

1. Performance measurement and leisure management  Konstantinos Alexandris  2. A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres  Gary Howat, Gary Crilley and Richard McGrath  3. Can service quality predict spectators’ behavioral intentions in professional soccer?  Nicholas D. Theodorakis and Konstantinos Alexandris  4. An application of importance-performance analysis (IPA) to the management of sport centres  Antonio Rial, Javial Rial, Jesus Varela and Eulogio Real  5. Utilizing importance data to identify customer segments for English public sport facilities  Yi-De Liu, Peter Taylor and Simon Shibli  6. Testing the feasibility of performance indicators for play facilities in England  Peter Taylor, Ashley Godfrey, Phil Back, Lynn Bennett, Pete Sinclair and Haki Kapasi  7. Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry  Shuna Marr  8. Theme park employee satisfaction and customer orientation  Matt Wagenheim and Stephen Anderson  9. Employees’ motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices  Leonidas Maroudas, Olivia Kyriakidou and Artemis Vacharis  10. A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues  Simon Shibli and Jerry Bingham