Practice Management for the Veterinary Team: Front Office, Operations, and Development (Paperback, 4)

Section I: Veterinary Practice Team and Development 1. The Heart of Veterinary Medicine 2. The Leadership Team 3. The Veterinary Team and Front Office Procedures 4. Human Resources in the Veterinary Practice 5. Veterinary Ethics and Legal Issues 6. Professional Development 7. Telemedicine 8. Practice Integrated Management Software 9. Medical Records Management Section II: Veterinary Operations 10. Appointment Management 11. The Client Experience 12. Marketing 13. Inventory Management 14. Controlled Substances 15. Safety in the Veterinary Practice 16. Finance Management 17. Strategic Planning Abbreviations Glossary