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· 제목 : Selling: Building Relationships and Achieving Results (Paperback) 
· 분류 : 외국도서 > 경제경영 > 세일즈
· ISBN : 9780470111253
· 쪽수 : 352쪽
· 출판일 : 2007-03-01
· 분류 : 외국도서 > 경제경영 > 세일즈
· ISBN : 9780470111253
· 쪽수 : 352쪽
· 출판일 : 2007-03-01
목차
Part I: The Art of Selling 1
1. The Life and Career of a Professional Salesperson 1
2. Ethical and Legal Issues in Selling 23
Part II: Preparing for the Sale 45
3. Why People Buy 45
4. Communication Skills for Relationship Building 65
5. Prospecting 93
6. Planning a Sales Call 124
Part III: The Selling Process 146
7. Making a Sales Call 146
8. Elements of a Great Sales Presentation 164
9. Responding to Objections 187
10. Closing a Sale 204
11. After the Sale: Service to Build a Partnership 223
Part VI: Managing Yourself and Your Career 241
12. Time and Territory Management: Keys to Success 241
13. Managing and Training Others 263
Endnotes 295
Glossary 301
Index 312
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