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· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9780470159149
· 쪽수 : 232쪽
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Acknowledgements xii
Introduction: Leaders Needed ix
Chapter 1 Value Beyond the Balance Sheet: The Right People 1
Are Your People Really Your Competitive Advantage? 1
The Traditional Interview: Rolling the Dice 2
The Hiring Manager 4
The Human Resources Professional 5
Behavioral Interviewing: Examining the Past to Predict the Future 6
Not a Cookie-Cutter Approach 7
Case Study Profiles That Lead the Way 8
A Vision of Organizational Clarity 16
Chapter 2 Making the Business Case for Behavioral Interviewing 19
Competing for the Best 19
Why Hiring Decisions Fail 20
The Job Description 21
The Résumé 23
Technical Credentials 24
Experience 24
Hypothetical Situations and Opinions 25
Behavioral Information 26
Comparing Types of Information 27
The Interviewing Skills of the Candidate 28
The Time It Takes for a Decision 29
Reference Checks 30
Structured and Unstructured Interviews 31
The Odds and the Options 32
Determining the Economic Value-Added 33
Getting Buy-In From the Organization 38
Case Studies: Two Approaches to Behavioral Interviewing 39
Summary 46
Chapter 3 The Organization, the Job, and the Candidate: The Right Fit 47
Understanding What to Look For 47
Employees Success and Failure 48
The Importance of Defining Fit 49
Organizational Values 50
Organizational Culture 55
Organizational Vision 55
Corporate Mission, Strategy, and Objectives 56
Linking Values to Behaviors 56
The What and How of a Job 58
Technical Knock-Out Factors 60
Can-Do and Will-Do Factors 60
Behavioral Competencies 61
Transferability: The Hierarchy of Behaviors 63
Developing Behavioral Competencies in Your Unique Organization 65
A Road Map for Success 66
Working With Values: Case Study Examples 67
Summary 73
Chapter 4 Developing Behavioral Profiles that Benchmark Top Performance 75
Identifying, Examining, and Describing Top Performance 75
Critical Incidents 77
A Critical Incident: An Example 78
Breaking Down the Incident 78
The Right Critical Incident and Behaviors 79
Critical Incidents and Behavioral Interviewing 80
Focus Groups 81
Identifying Must-Have and Preferred Behavioral Competencies 86
Writing the Behavioral Profile 88
Sample Behavioral Profile 91
Case Study Profiles 96
Summary 105
Chapter 5 Writing Behavioral Questions that Elicit High-Yield Information 107
Behavioral Questions 107
Key Words 111
Sample Behavioral Questions 112
The Interview Guide 115
Summary 117
Chapter 6 Interviewing to Select and Sell the Best 119
Laying the Groundwork 119
How Much Structure? 120
Time Allocation 122
How Many Interviews? 123
Note Taking: Recording Behavioral Information 124
Preparing for the Interview 126
Opening the Interview 127
The Agenda-Setting Statement 128
Open-Ended and Closed-Ended Questions 131
Listening 132
Probing 134
Getting Behavioral Answers 136
Selling Your Organization 139
Closing the Interview 141
Behavioral Reference Checks 142
Post-Interview Debriefings 144
Ensuring the Fit of Your Selection 145
Training Hiring Managers to do
Behavioral Interviewing 146
Case Study Profiles 149
Summary 159
Chapter 7 Doing the Numbers: The Right Decision 161
Suspending Judgement and Developing a Common Language of Assessment 161
The Process 163
Determining Evidence of Behaviors 163
Scoring Responses: Using the Anchored Rating Scale 165
Anchored Rating System 166
Case Study Profiles 168
Sample Response Rating 169
Common Rating and Profile Assessment Errors 173
The Decision 174
Making the Offer 175
Chapter 8 Aligning Organizational Values, Strategy and People: A Common Language of Success 179
The Hub of the Wheel 179
Michelin North America 181
HMV North America 183
Calgary Police Service 187
Abbott Labs 188
Thomas Cook 190
Starbucks 191
Sprint Canada 192
A Final Thought: Championing a Behavioral Approach 193
Afterword Hiring in a Dot-Com Start-Up: The Tug of War Between Growth and Time 195
Does Hiring Right Work When You're Hiring Fast? 195
An All-Out Hiring Blitz 196
First Steps: Easing in a Behavioral Approach 198
Seizing the Opportunity to Spread the Word 198
Adaptions to the Behavioral Interviewing Workshop 200
Benefits to the Organization: Adapting to Change, Choosing the Right Competencies and Building a Global Culture 201
How Hiring Managers and Senior Executives Have Embraced the Process 204
Conclusion: A Step-by-Step Approach 206
Index 209